We want your stay at Alpaca yurt glamping to be an enjoyable experience and we will endeavour to ensure it is. If this is going to be your first experience of Glamping and is unsure of anything, then feel free to ask us before you book. During your stay, either the Site Manager or myself can always be found around the site to assist with any questions you may have with your stay, speak to us, were here to help.

Please be aware that during your stay; there are live on site helpers, should you need them, but we intend to be as hands-off as possible to leave you to it.

Our Rules & Terms

• We let a Yurt to you with the expectation that you will follow the usual customs of good glamping. We reserve the right to ask you to leave at any point in your stay if the behavior of any member of your party is unacceptable to us and no refund of monies will be paid.
• We reserve the right to cancel a booking on short notice in the unlikely event that we cannot provide safe accommodation.
• Each Yurt has its own padlock with a key. In case of loss of the key, a fee has to be paid (£15).
• Accommodation must be left as they were found free from all personal belongings and rubbish.
• Guests are responsible for keeping communal areas and areas around yurts tidy and for recycling waste in the facilities provided.
• Do not untie or loosen ropes around and inside Yurt as this will disturb the integrity of the structure.
• We are not responsible for any personal belongings left in cars, yurts, and in common areas. So please don’t leave any valuables if you are not there.
• For safety and insurance reasons, No Smoking and  NO Fire is are allowed inside the accommodation units.
• We ONLY allow the make a campfire at the designated areas. Campfires must be kept small –do not burn paper or cardboard to prevent sparks or hot ash from drifting onto tents.
• We do not ask for a damages deposit as the majority of our guests are careful, however, we do understand that sometimes accidents happen. If you do break or damage anything we would ask that you report it to us immediately, so that we can make arrangements to replace or repair it for the next guests. We reserve the right to charge for damage done by guests, although we do not normally charge for minor breakages.
• We accept no responsibility for any accidents or injuries.
• The Manor house is run by The GreenHouse at Barnes Close Charity, so on some days, there will be some community members at the Manor house. There is a separate entrance to the toilet/shower and kitchenette facilities for our Alpaca Glamping guests. Glamping with us will help support this project and also help maintain a Barnes Close manor house.

• Whilst we will do everything possible to ensure you have an enjoyable glamping experience, we have no control whatsoever over the weather. Like other parts of the country we do at times experience some severe and adverse weather conditions which can disrupt your stay, it has been known but very rare for Yurts structures to become unstable, we do of course do everything in our power to rectify these occurrences. However, unfortunately, these rare occurrences cannot be foreseen by yourself or us. Should you curtail your stay early due to weather conditions, no refund of monies will be paid.

By booking with us you agree to our terms and conditions. You must ensure children in your party are properly supervised at all times, in all areas of the site.

We reserve the right to change the terms and conditions, prices or website without notice

Cancellations

For bookings must be made by email 10 days before your booked arrival date, a refund less admin fee of 20% will be credited back to your nominated bank within 7 days.

If there is a problem or dissatisfaction with any matters under our control, please talk us immediately, so we may have the opportunity to rectify issues.

People have a habit of rarely telling you how happy or unhappy they are with your products or service. They are more comfortable discussing it with somebody else. At Alpaca Yurt Glamping we want to know.

FAQ’s

1) What time is check-in/out?

Check-in: from 3 pm.

Check out: 11 am.

2) Do we provide full bedding and duvets/pillows etc?

Due to coronavirus, we have a ‘bring your own bedding’ policy.

3) Do you allow dogs?

Our Alpacas are set free during a day on our grounds, therefore we do not allow dogs on our site.

4) Are towels provided?

No. Due to coronavirus, we have a ‘bring your own towels’ policy.

5) Cleaning

All yurts and communal areas are cleaned using disinfectant & anti-bacterial spray between guests. We provide also some cleaning products where possible, we ask that you clean and disinfect the key touch points during your stay to help prevent the virus for you and those guests who will follow.

6) Do you separate shower and toilet facilities? 

Each Yurt has access to its own shower (hot showers)  and toilet facility.

7) What exactly is provided for cooking & eating?

camping stove, pot, pan, cutlery, sharp cutting knife, basic utensils, plates, bowls & mugs, bbq, shared firepit

8) Do you have electricity/wifi?

We do not have. Please enjoy each other’s company and enjoy the break from electronic devices. There is a good phone signal on the campsite if needed. If guests need electricity for sterilizing baby bottles, we can do this in the house nearby. This is the only time we can do this.

9) What are the site rules?

Although we have a relaxed approach, we are strict about certain rules. No rubbish to be left out of the bins provided. Recycling rules on-site to be followed. No loud noise between 10:30 pm – 7 am. We are a family orientated site so we are strict with these rules. Please see Our Rules and Terms  section.